You’ll be scored based on the following key areas:
Declined Work
Efficiently managing declined work is crucial for maximising service opportunities and customer satisfaction. Your ability to track and follow up on previously declined services can significantly impact your workshop's revenue and customer loyalty
Service Schedules
Adhering to and effectively managing service schedules ensures that your customers' vehicles receive timely maintenance, reducing the likelihood of breakdowns and enhancing overall trust in your workshop's reliability.
Customer Communication
Clear and effective communication with customers about their service needs, costs, and timelines is vital. Good communication ensures customers are well-informed and more likely to approve recommended services, leading to higher satisfaction and repeat business.
How it works
This scorecard was designed to be easy, yet effective in identifying areas of improvement with your declined work and service schedules workflows.
Answer 9 yes/no style questions
These questions help us to identify your shops key strengths and weaknesses for more accurate results.
Receive your results
Once you have finished, your answers are then pumped through an algorithm to produce your final score.
Action steps
Based on your score we will provide practical next steps for you to take to improve.
